Testimonials

At Family Air Conditioning Inc we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites or social networks.

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55

04-May-2017

Product or service reviewed: New A/C,Heater & Ducts

The personal that came to do the work were on time, friendly and I felt comfortable with them, when they finished they cleaned up and explained the new equipment. Thank You Jerry and your crew.
55

12-Feb-2017

Product or service reviewed: Moved airconditioner

I couldn't of been more pleased with Family Air service. From coming immediately to give me an estimate, being friendly and professional, working around my schedule, to doing an excellent job. Thanks Family Air!
55

05-Feb-2017

Product or service reviewed: central gas forced air furnace

My experience with this company was just wonderful. They were here quickly, got the new unit in in 5 hours, it works perfectly, the professionalism of all those I dealt with was outstanding.
55

09-Dec-2016

Product or service reviewed: Complete HVAC system

I highly recommend Jerry and his crew from FamilyAir. I needed a complete HVAC system replacement. Prior to starting work, all of the various options and recommendations were explained. The price was fair and reasonable. The crew arrived and began work right on time. The next day when the work was completed, my home was just as clean as when they began. I appreciate the quality work.
55

25-Apr-2016

Product or service reviewed: AIR CONDITIONERS

Awesome Company from the first moment that I placed the call Jerry the owner was very kind , professional and honest about his products and most of all reasonable about his prices.he sent his worker out right away without charging for service call and gave an estimate. the gentleman was very kind and professional. I had waited two months to call them back and schedule an appointment for two air conditioners and they right away sent out a WHOLE crew of five /six workers and did an Impeccable JOB !!! I was very impressed !!! they were all kind ,professional and left no trash behind . Thank you family Air for your great service and productsI It is nice to know that there still exists family owned businesses that care like you do. :))) Daniela Baldieri
55

21-Apr-2016

Product or service reviewed: AC and Heater

I have purchased (2) AC/Heater systems from Family Air, The AC and heater for my downstairs area was installed in 2011 and the systems for upstairs installed in March 2016. For both projects, I received outstanding service from the initial assessment by Jerry to the installation by his crew. Jerry's knowledge, experience, and low key communication style clearly separated him from the other high pressure contractors whom I received proposals from (major dept. store retailers). He clearly communicated the rationale for recommending the specific equipment to meet my particular HVAC needs. He answered all my questions regarding cost, installation, and the equipment's operating characteristics. In particular, he talked me out of a adding a humidifier and ensured that I had the type of thermostat that was easier to use. The cost of the system was significantly less than the other proposals. Jerry provided me with all the paperwork needed to obtain my LADWP and Carrier manufacturer rebates. The installation crew displayed a high level of professionalism. They were prompt, courteous, and completed the job on time. Their workmanship was outstanding. I've had no problems with the 2011 system. In summary, I would heartily recommend Family Air. They simply provided a great product (Carrier) at a great price with a high level of service. Count me in as a completely satisfied customer. Gordon Imazu
55

19-Apr-2016

Product or service reviewed: Ductless, Dual Head A/C System

Jerry did a great job in suggesting the best add-on system for my Mom's older Northridge home which had only evaporative cooling. His engineering background is a real plus in determining the best system, location and installation approach. Family Air was great, with its emphasis on customer interaction and support, not to mention they offered the best price/value for the system we needed. I would definitely recommend Family Air for your HVAC needs.
55

05-Feb-2016

Product or service reviewed: Installed new HVAC system and new ducts.

I had a new HVAC system and new ducting installed. The crew that installed the system did a fantastic job. They knew their business and were hard working. They removed the old system and ducting and installed the new system and ducting in two days. All work was very well done. These are real professionals that know their stuff.
55

01-Dec-2015

Product or service reviewed: Service New Carrier System

Once again, LEE has impressed us. He was here the entire time we installed our new system last year and today he came back to fix an unrelated, existing, old wiring issue. HE IS THE BEST. Lee is truly an asset to Family Air and I wanted to be sure everyone knows it. Thanks again, Lee. You Da Man !!!
55

11-Apr-2015

Product or service reviewed: Ducts, venting, compressor servicing

From the first contact I made to Family Air, to the completion of the work, I was impressed with the high level of customer service and professionalism. From the big jobs to the finest detail everything was preformed to the highest standards. Thanks guys for a job well done. You have made me a customer for life.
35

23-Jan-2015

Product or service reviewed: A/C and Heating

Family Air was recommended to me and I would do the same. The service guys each had a job to do and did it in an efficient and timely manor. I was very impressed with there work. Thanks Jerry
55

31-Dec-2014

Product or service reviewed: Heating Fan

EXCELLENT REVIEWS ARE WELL DESERVED! Last night our furnace fan suddenly decided it would not turn off. No matter what we tried it continued to blow unheated air. I looked online to try and troubleshoot it as best I could but with no luck. I finally ended up simply unplugging it and started looking for a professional to come out and help me. I have to admit I was nervous as it was December 31st and with New Year'e Eve rapidly approaching and New Year's Day being a holiday it seemed there was a good chance it would stay unplugged for a few days. Since I live in Simi Valley, I started my search there. Based on the other excellent reviews I decided to call FamilyAir. Gerry picked up the phone immediately and after a few quick questions suggested I take a picture of the unit with the cover off and text them to him. I did and he called back quickly with a suggestion for a simply fix. The simply fix didn't work immediately but he talked me through trying one last idea and success! Within 10-15 minutes I had hot air blowing on demand again! Very grateful for his time, expertise and generosity. Happy New Year Gerry! You have made sure mine gets off to a much better start than I had hoped for! -Scott Simi Valley
35

04-Apr-2014

Product or service reviewed: Installed a new Carrier condenser..heater and ther

Family Air is really a family feeling company. Had so much confidence in the work that was to be done and the product presented by Jerry. Work began with 3 guys 5 days later at 8 am in the morning as promised. One did the A/C and the other the heater with 1 helper. By 4:00 the same day both were working...thermostat installed...everything cleaned up like before they arrived.. A very professional and personalized company that we highly recommend. I will add, too, that the price was amazing!! Thank you....
55

31-Dec-2013

Product or service reviewed: Trane heating air unit/ductless AC Heater

Family Air has bailed me out twice now, with addressing fixes that the original installers failed to do. When a contractor is on-site doing work for you it's easy to pass along additional projects thinking they are competent however I've been burned twice doing that, not again. If Family Air are busy it's worth the wait to get them to your home or business, the pricing and above all the service and skill level are excellent thanks again Jerry.
55

31-Dec-2013

Product or service reviewed: Repair of Furnace

My furnace failed on a Saturday -- not normal working hours for Family Air. I left a message on their answering system recognizing that it would be sometime on Monday before I would get a call. Promptly at 8:00 a.m. on Monday I received a call back. A technician was scheduled for 9:00 a.m. that day. By 9:30 a.m. the problem was resolved and the furnace was fully operational. I was extremely please with the prompt and efficient service.

Best price, Carrier brand, most thorough quote, friendly and professional staff !

55

19-Jul-2016

We finally upgraded our central heat only to all new HVAC system. I received several quotes, but when Jerry presented me with his proposal, I was sold. I was impressed with his thoroughness and patience to answer all my questions. The price was excellent, especially considering 16SEER Carrier system with an Internet ready thermostat. The installation team were all very personable, finished the job in one day, and left my property clean with our new system up and running. All inspections passed with the city permit being issued the following day.

I would definitely recommend them to any homeowner, and if they are busy it would be worth the wait for their excellent work and experience.

100%, best service and installation experience we have had in a long time.

55

30-Jun-2016

Fair price, polite, clean, complete package from quotation to installation. They do it right the first time. We highly recommend them.

100% Satisfied Customer!

55

19-Feb-2016

I loved Family Air! They really were just like family. They installed new heating and air conditioning units and everything turned out great. They passed all the inspections 100%- in fact, the inspector told me I had hired the best and that made me feel great. It was very easy to set up the appointment. They called back right away and took care of the business as soon as possible. They were fantastic.They gave me the paperwork with the estimate of how much the entire project would be. At first, I was just going to get the heating unit but the owner told me I might be sorry if I didn't get the air conditioner installed as well. I realized he was right and it was going to get hot in this area soon, as we have been having several heat waves recently. Since we got it installed we have used the air more than the heating, and I was so glad to have the house a comfortable temperature for my baby grandson's arrival. The owner and everyone else was very polite, and after the project was complete, I told one of the workers that his boss is a wise man. I'm really glad I got the air conditioning installed based on the owner's suggestions. I really felt like I knew every one of them very well after being introduced. Their name is accurate because I really felt like they were family.

Quality work at a great price

55

25-Jan-2016

Family Air Conditioning and Heating was wonderful. They replaced the entire HVAC system at my house. We talked about the process and the construction portion was exactly how they explained it would be. The crew was very polite and good to deal with. I took no exceptions to the work they did, because it was all good. The price was one of the primary reasons why we chose them: their price was good and it was the lowest.

Excellent all around!

55

17-Dec-2015

Jerry from Family Air Conditioning and Heating was very responsive, friendly, and professional throughout the entire process. We had them remove our old heating system and air conditioner and install brand new units and air ducts. I thought they did a very professional job and am incredibly happy with their service. Prices are competitive and I would highly recommend them to anyone!

Excellent Professional Work!

55

02-Dec-2015

We have been without heating for two years. We got 12 estimates for a new furnace. Family Air sent Lee to us to install our new Furnace and not only did he get it done in a day, but the inspectors said they enjoy following up on Family Air because they can always count on a professional installation and all code requirements met. I am very pleased with the price and professionalism and would recommend Family Air! GREAT JOB GUYS!

Friendly and Professional People and Service

55

17-Nov-2015

We hired Family Air to install a new air conditioning and heating system in a home remodel in Simi Valley. Their cost estimate was the absolute best we received and their installation was right on schedule. As a consequence of the remodeling we actually requested that they reroute some of the ductwork and change air register locations. Jerry promptly coordinated with our contractor and made those changes for us. This is a great family run company. If you are planning any air conditioning or heating work for your I would look no further.

Thank you Jerry for your professionalism, honesty and a great job!

55

16-Nov-2015

It was very refreshing and rewarding working with Jerry, a professional and ethical contractor who provided us with a new air conditioning and heating system at a very reasonable cost for our home. Jerry provided us with better quality equipment at a lower cost than the competition. Jerry's installation crew was fantastic. They were on time, friendly, efficient, knowledgeable and installed the equipment correctly. It was a pleasure having them in our home. We will highly recommend Family Air to our friends and family.

HVAC

55

16-Nov-2015

For the second time in a twelve month period I happily used Family Air to install a complete heating and air conditioning system in another property that I own. The entire team is fantastic from my first call for help to the final inspection sceduled by the city. Also, my installs were done in two different counties and Jerry, the owner, made sure that everything was smooth and perfect. I highley recommend Jerry and his great team.

Great service

55

05-Nov-2015

Friendly, informative, great service.

Excellent company with great integrity, skill and experience

55

04-Nov-2015

We've been working with Family Air since our first home in 1994. Jerry and his team are always conscientious of our needs, budget and time. We recently installed a new high-efficiency system after Jerry came over to diagnose the problem. We had several quotes and diagnoses from several other companies, but only Jerry actually discovered the correct issue. Jerry even told us to hold off on replacing a second system as he said it wasn't necessary at this time. Family air was quite reasonable with top quality Carrier units. Only system I've used since 2000. We highly recommend Family Air and have done so many times. Always helpful and work on our time table. Very nice and professional teams and administrative personnel. They really are the best we have found. Again, since 1994 - that says a lot!

The experience was excellent.

55

28-Jul-2015

Family Air is certainly a Diamond in the Rough. The owner Jerry and Peggy were very helpful and displayed a caring quality that is very rare these days. The installation crew led by Curtis were professional thoughtful and really knew their stuff. Curtis, Hector and Biden were absolutely fantastic. I would highly recommend Family Air.These folks are the real deal!

Great products at a reasonable price!

Replace Furnace and Coil

55

15-Apr-2015

This is the second time we have used Family Air, and have nothing but positive comments. The estimates were reasonable (compared to others that we received) and the work was performed well and as promised. The young man who did our installation this week was courteous, timely, and left the work area clean. He's been with Family Air for 10 years, which speaks volumes about this local firm who has been in business for over 40 years.

Great Company

55

07-Feb-2015

I had Family Air replace my entire heating and AC system in my home. They did a professional job from start to finish and were the best value. The crew showed up on time, kept a clean working environment , had a team work system that was efficient and communicated with me during the process.
I am one very satisfied costumer!

Excellent

55

22-Jan-2015

I was very favorably impressed with Family Air from initial consultation to completion of work. The cost of replacing two residential HVAC systems was very competitive. All technical personnel were professional, courteous, trustworthy and reliable. I would highly recommend Family Air to anyone who is considering repair or replacement of heating and air conditioning equipment.

Great Job Could Not Have Asked for More!

55

22-Jan-2015

On time and very good experence.

Outstanding

55

16-Jan-2015

Had a new air and heating system installed. Very pleased with the quality of the system and the installation. Jerry's installation crew is the best. They are very experienced and work very fast. Highly recommend them.

Excellent Experience

55

21-Oct-2014

I was referred to Family Air by my family friend that has used them for many years. From my first service call performed by Lee, through my HVAC system quote process with Jerry, and finally the installation of my new system by Curtis and Lee, everything went smooth. Jerry and his team made an extra effort to work with my difficult schedule especially coordinating the permit sign-off and HERS testing. Many thanks!

Kind, courteous, honest, they live up to their business description!

55

02-May-2014

You can't go wrong! Family Air came recommended, and I can see why!

Never had any problems, definitely would recommend them to anybody.

55

25-Mar-2014

The staff at Family Air Conditioning and Heating are very friendly and knowledgeable, I love them! We hired them two years ago to install a brand new air conditioner. They came in, evaluated our house, and recommended one of the better systems. They put in everything that we needed and cleaned up after themselves. Now we have them come out to clean the ducts and they are very observant. We had something wrong recently and when the guy showed up he figured it out and solved the problem quickly. They're fantastic and I'm very happy with everything they do.

The Best Experience

55

18-Mar-2014

We have used Family Air Conditioning and Heating before, and they were very professional. They knew we were on a limited income and really worked with us to help us save money. They seem like they care about families. They are very consistent with their service.

Great

55

04-Mar-2014

Family Air Conditioning and Heating did a complete air conditioning and heating system in the house and also did the duct work in all the vents. They were here at the door and completed everything both in the time they said they would. The whole crew was like a family taking care of everything at once. They were so amazing, I recommended them to others. Wouldn't have gone anywhere else for anything.

Quality of Equipment. Attention to detail.

55

11-Feb-2014

I recently used Family Air Conditioning and Heating to put in both heating and air conditioning for me. I thought that the quality of the equipment they sold was the best in the industry. Their prices are very competitive. I appreciated their attention to detail and willingness to work with me by allowing me to do some of the prep work in order to save some money.

Good experience

55

03-Feb-2014

Family Air Conditioning and Heating is a wonderful company to work for. They put in a new heating and A/C unit, put new ducts in the ceiling and took out an old A/C for me. I was very pleased with their service. They were on time and work really neat. They put down tarps where they worked and they left the house clean everyday they worked.

I would recommend them to anybody and, in fact, I recommended them to my daughter who had them put in a new unit for her.

Replaced old air conditioning and heating unit

55

03-Feb-2014

Professional and polite service. Left areas well cleaned.

Outstanding Service

55

30-Jan-2014

Family Air is a top quality companies to hire. Outstanding service and excellent customer service. Thank you Family Air for my new Heater and just in the nick of time!

Great job and price

55

31-Dec-2013

Family Air installed new R8 air ducts in my house.

These guys were great! Very professional and quality work!

55

23-Dec-2013

Having obtained bids from several different locations including Home D. my wife and I decided to go with Gerry and his crew based on the excellent feedback I had received by our friends and neighbors. Gerry's team were on time, courteous and professional and completed the job and passed all mandated inspections 2 days earlier than anticipated. If you want quality work and competitive pricing go with Family Air and you won't regret it!

Great Job!

55

20-Dec-2013

Jerry and his team were awesome. Their bid beat the others and when we asked alot of questions and changed the scope of work Jerry responded right away with updated info and prices. The job was completed right on time with no “hidden charges”. We have made alot of improvements to our home recently and Family Air was the easiest contractor to work with and we are completely satisfied. We would highly recommend them.

Heating and Central Air Installation

55

06-Nov-2013

Thank you Family Air for providing quality equipment, quality workmanship, and accomodating and friendly instalation at a competitive price! Your people are all friendly and understanding of customer concerns, and do a good job. The only reason total experience is less than excellent is that the need for this purchase was not anticipated, but brought by failure of a 48 year old system.

Great experience, Totally satisfied

55

14-Oct-2013

My expectations are very high, but Jerry and his team met and surpassed them. They did everything they said they would do, on time and for the exact price quoted. Everyone we dealt with was professional, polite and knew their business. They really seemed to care about doing the job right. We talked to several other AC companies before going with Family Air, and I would recommend them with 100% confidence.

Our experience with Family Air was great

55

10-Oct-2013

Our experience with Family Air was great. They were up front with everything they were going to do and they were on time. Cleaned up any mess that was made. I would use them again and I will recommend them to family and friends. Thanks for making our home comfortable again.

The BEST company I've ever dealt with!!!

55

19-Sep-2013

I can't begin to say how how happy I am with Family Air. They got a rave review from one of my co-workers. These technicians “really know their stuff” by checking all the components to make sure everything works as it should. Both the HERS and City inspectors said it was a PLEASURE to examine their work because it is ALWAYS done very meticulously! Now on the hottest days, the system will maintain the temperature I have the thermostat set on. Jerry and Peggy have a great group of talented technicians. Their company name “Family Air” is very fitting because they treat their customers just like family. It's hard to believe a company this ethical even exists nowadays! They even completed and sent all the registration documents to the Carrier Corporation for us. I didn't have to do ANYTHING!

Outstanding service and the work was completed on time

55

03-Sep-2013

I was referred by a good friend of mine. Family Air replaced 2 furnaces and 1 compressor at my house. Very pleased with the service and work was very clean. The crew was polite as well. Jerry, the owner, came out to inspect and provided us with an estimate. He is very polite and honest. A good man!

Professional installation, system works well

55

23-Aug-2013

Family Air installed a new air conditioning system, including new ducts, and I was very pleased with the entire process. The installation took less than 2 days, as promised, and the crew that did the installation were polite and professional. Care was taken to protect the floor so they basically left no trace inside except for the new thermostat and vents. The air conditioning is working very well, much better than the original system. I would recommend Family Air without reservations.

Excellent in every aspect.

55

23-Jul-2013

I would recommend Family Air to anyone needing heating or air conditioning work done. They are a pleasure to work with and provide excellent, professional service.

Family Air delivers exceptional Products and Services

55

09-Jul-2013

Last week we had a new air conditioner and heater installed in our home, and I have never met a more talented team of specialists as those with Family Air. All three technicians that came to the door to install our new units were polite, courteous and professional. They did an outstanding job installing our system that went well beyond our expectations. I am amazed that such a quality product could be delivered and installed at such a reasonable price.

As Director of Customer Experience for a leading edge Software company, I am very critical of service, quality and support, so its noteworthy to mention that I have never encountered a more positive experience with a product or service than I encountered with Family Air. This is the second time Ive used Family Air for a new system or system replacement and in both instances the price, service and quality were second to none.

I would highly recommend Family Air to anyone in need of a new heater, air conditioner, or general maintenance of an air or heating unit.

Wonderful

55

20-Jun-2013

Wonderful service. I think they are craftsman in what they do.

55

12-Jun-2013

Family Air has great customer service and is very professional dealer, I'm extremly happy with them.

55

25-May-2013

Owner and his associates were very respectful and worked well together. Felt very safe having them in my house and would highly recommend their services to friends.

Outstanding!!!

55

19-Apr-2013

Our furnace and air conditioner were original to the house (built in 1973) and the duct work in our attic had disintigrated. Needless to say our system needed replacement. My brother recommended Family Air. Jerry came out to the house and looked at everything. He have us a proposal of two different systems. What a great experience. Our system and new ductwork were in place in 2 days. I can already see the difference in our gas bill, and I am actually looking forward to our electric bill in the summer. I would definitely recommend this company.

A-plus. Prompt, efficient, personable, and genuinely concerned with satisfaction.

55

01-Dec-2012

Having heard a variety of horror stories in regard to contractor performance in general, we were surprised and delighted upon experiencing exposure to Family Air. Their management is friendly, knowledgeable, down-to-earth, and fully committed to developing and providing a system to satisfy all requirements at minimum cost. Their workmen are highly competent, quiet, energetic, and dedicated to quality and satisfaction. They were very considerate of us and of the cleanliness of their worksites. They cooperated with each other and with us in producing an outstanding installation. Even the HERS inspector put in writing his opinion that they had done “a beautiful job”.

Outstanding!

55

28-Nov-2012

Family Air was highly recommended by a friend, and Jerry and company more than lived up to the recommendation. Jerry came up with a cost effective equipment plan that addressed our wants, needs, and concerns, explained it thouroughly, answering all of our questions patiently and completely. The polite and thouroghly professional crew got the work done quickly and efficiently, with a final cleanup that left almost no trace that they had been in, other than an excellent new furnace and AC. Even the city building inspector, during his final inspection, remarked at the quality of work he has always seen on Family Air projects. We are tremendously pleased with the result.

Very professional and a pleasure to deal with

55

21-Nov-2012

Thanks Jerry, your service was excellent as I expected as I have been told by a couple of my neighbors who had you install total system Thanks again I would recommend your company to all.

Satisfied customer

55

14-Nov-2012

Like anyone in the position of needing a new heater/air conditioner, I started getting estimates. After getting 6 estimates and being more confused than when I started,I took a friends advice and got 1 more estimate. I sat down with Jerry Sr. and got an honest, no pressure education on H/AC. I found out that other estimates included costly bells and whistles that I just didn't need. Jerry's estimate was clear cut and spelled out exactly what I was going to get and what to expect. I was kept informed every step of the way. The workmanship was well done and professional. The installation would have been flawless if mother nature had cooperated with us, however, it rained which delayed the installation. Family Air, Jerry Sr. and the entire team are true to their word and delivered exactly what they said they would. We are now cool during the heat wavesand toasty during the big chills. Thank you Family Air

Split System

55

13-Nov-2012

These are the second and third systems installed by Family Air in our house. Our first whole house system was done on a remodel and was installed to MY high standard. It has performed flawlessly for many years. We recently had Jerry and his crew install 2 Split systems to replace wall heaters and a window A/C unit in 2 remote parts of the house. His pricing was competitive. But more importantly, the install was done correctly, on time and we had no cleanup to do after his crew left. I would recommend Family Air to anyone.

Complete system install

55

13-Nov-2012

From the first interview (with Jerry Sr.) to the payment, Family Air was a pleasure to work with. They were not only very thorough in explaining each process and need for equipment but my biggest thing was honesty. I had previously interviewed 7 other HVAC companies and got price ranges of $9k- $19k, why I have no idea, and unit options that were overboard (trying to upsell). Family Air explained in detail the reason for each piece and size of equipment as well as ducting! The install guys were great as well, never left a mess and very pleasant to talk with if I had questions. All of my family members have been using Family Air for years and have never had a problem, so it only made sense. We have recommended Family Air to a few other friends since and they have been pleased with their service as well.

Since install it has been approximately 2 months, we have used our AC a number of times and are now starting to use our heater and we are very pleased. The outdoor unit is extremely quiet and we had them move the unit from a hall closet to up in the attic. It is very efficient and we have even seen our electric bill go down!!! Thank you again Family Air!

An absolute pleasure to do business with

55

12-Nov-2012

I want to thank you for the work you did at my Thousand Oaks condominium. The condo is a rental and to have someone willing to take full charge of the not only the work of removing the existing and installing new heating and A/C unit but, to coordinate with the asbestos contractor, my tenant, the Condo Association office, meeting their requirements, as well as the city inspector. You took a load off of me when I needed it most. You might remember, I lost my wife to cancer on the 15th and the job was scheduled to start and did because of you, on the 17th of October.

My experience with your company can be described in one word, professional. It started with the lady answering my call to the inspector that came out to give his final approval. You have a good team. I cant thank you enough.

Excellent service and great staff

55

10-Oct-2012

They're great. It was a big job, and Family Air were the only ones that would tackle it. They gave me a price and seemed to know more about what they were doing than the other companies I talked to. They were great. I had some other people come out, and it seemed like they just didn't want to do the job. I think they wanted a job that they could handle quickly to make money fast. Family Air figured everything out and lived up to their word. Jerry was nice to deal with and honest. He doesn't lead you on and try to tell you one thing at the onset and then say it can't be done later.

Great company!

55

11-Sep-2012

Family Air has one of the most professional crews I have ever dealt with. They were clean, diligent, and respectful of my home. Jerry Sr. even came to my home after the fact to walk me through how to work the controls and explained in detail how my new unit functions. I highly recommend this company. They possess a high level of professionalism & expertise.

Excellent review for the installation of an HVAC unit

55

27-Aug-2012

Family Air Conditioning and Heating provides excellent customer service and takes care of their customers. I was referred to them by a friend, who utilized their services for the installation of a new hvac unit. I was very pleased with the cleanliness of the HVAC installation and the final product. They did not try to oversell and installed a unit that was appropriate for the size of the home.

Thank you Family Air

55

23-Aug-2012

I was so satisfied with the service and completion of the work. Thank you Family Air.

Hard work, excellent installation.

55

21-Aug-2012

They're excellent. Overall, the experience was very good. They were very nice, friendly people, who worked hard and did an excellent job on the installation.

Very impressed and happy with their service!

55

24-Jul-2012

Jerry from Family Air Conditioning and Heating is very professional and timely. The workforce he had was extremely efficient when they were in my house. They cleaned everything, and they were fully aware of all my belongings. They went out of their way to make sure that everything was in the condition when they first started the job. I was surprised we had an inspection, and the inspector was amazed that Jerry's crew at Family Air Conditioning and Heating had only three percent volume loss from the installation!

55

26-Jul-2012

The workmanship went beyond my expectation.

Professional, neat and pleasant

55

23-Jun-2012

I found the process of buying and installing a new air conditioner/heater unit with Family Air Conditioning and Heating to be a positive experience. Everything was straight forward. The installers were very pleasant, professional and timely.

Polite, clean, professional

55

22-Jun-2012

I just thought they were very professional, clean, and got everything done in a timely manner. They were also polite and pleasant to work with.

Family is in the Name

55

18-Jun-2012

We have been using Family Air for years and Jerry is an incredible find. Several years ago, he came out to work on a dead unit and got me back up and running for under $200. When I asked him about replacing the unit, he told me that I could if I wanted to, but it was absolutely not cost effective and to wait for a while. When my unit went down again this time, Jerry came out on a Saturday, diagnosed it and had me up and running by Monday morning again for under $200. What price is honesty worth?

Polite and respectful

55

18-Jun-2012

It went smoothly. Family Air Conditioning and Heating showed up when they said they would show up. The guys were polite and respectful. I was very pleased with the experience, and we're enjoying the AC!

Superior Service!

55

10-Jun-2012

Long review, but I have so much good to say about Family Air! I have had dealings with them on three occasions. First, when I needed to replace my 25 year old furnace and they were able to recommend a unit that was exactly what I needed and at a discounted price! The installation went smoothly, and the guys that put it in treated my home with great care - were very polite and courteous. Second, when I felt the airflow noise of my new unit was too much for my small condo, they came right back out and installed a different type of vent that fixed the noise issue and didn even charge me for labor to do it! Lastly, when I blew a fuse in the furnace unit while installing a new thermostat (dummy me for not unplugging the unit first), Jerry Sr. talked me through how to fix the problem over the phone, even allowing me to call him back after I had to run to the store to buy new fuses...saving me a service call! You rarely find a company these days that provides the exceptional service that Family Air does. I think the word “family” in their busines name is referring to the company being family owned...but in my experience I see it that they treat their customers like “family” and go out of their way to provide service that is top-notch. Thank you Jerry and all at Family Air!

Jerry and his crew were professional and did an excellent job

55

27-May-2012

We were very pleased with the work that the guys at Family Air did. Jerry was very professional and his crew did a wonderful job installing our system. I would highly recommend their company to anyone.

Very satisfactory.

55

18-May-2012

Family Air Conditioning and Heating installed our heating and A/C unit and it turned out great. They were very hardworking and very polite and courteous.

Certainly give them a chance. They do a fantastic job.

55

17-Apr-2012

Family Air Conditioning and Heating was very customer oriented. They listened to my needs, worked within the parameters I gave them, and any concerns I had they addressed. They were very clean and treated your house like their house. They put down cloths and plastic, vacuumed at the end, and cleaned everything up. In the end, the job was completed and has been functioning well since.

Outstanding products, staff and service

55

13-Apr-2012

Highly recommended to us by family members and neighbors. Proposal recommendations, estimate, staff, installation and follow up superb for our heating system replacement.

Unbelievably smooth process beginning to end

55

13-Apr-2012

Family Air responded to my request for an estimate to replace our current furnace very quickly. They came out and assessed our current situation, educated us on issues we hadn't even considered, and then created a clear and comprehensive proposal for us to work with. They also sent us literature and resources for us to use in making our decision as well as the phoen numbers and names of some of our neighbors who had used them in the past. We made three different requests to alter the proposal based on our shifting perceptions of what we wanted. All proposal chagnes were done right away. When we finally decided, Family Air was at the house in a day or so installing our new unit. Their servicemen were very friendly, respectful, and knowledgeable. They walked us through the permit process and made sure we were completely up to code and compliant with all safety standards. Tehy seem to take this very seriously, as they should. After finishing their work, the Owner came out and inspected the job and asked us about any concerns or issues. Only after all that was done did they ask for payment. I paid exactly what the proposal listed, Not a penny more, even though they had some technical complications with the set up of my house. No excuses, they just did what they said they would do. Over all, this was a very impressive performance.

Job done right

55

08-Apr-2012

Well what can I say Jerry gave me a quote and that was the cost. He said they would be here at 8 and gone by 3 and they were right on time and what a job! My garage use to be cold in the summer and warm in the winter with the original system. Now it is the way it should be. Thanks again for the great job. Go anywhere else you will not be pleased like at FAMILY. My thermostat went out that day after they left and Jerry came by on his way home and replaced it and no charge. Enough said!

Very good service and price. Professional. Top notch.

55

05-Apr-2012

Quick and efficient service. Pleasant to work with and reasonably priced.

Personable, Professional

55

04-Apr-2012

Family Air Conditioning and Heating is just excellent. Their staff is very personable and professional for starters. We had them move our heater for us and we were very satisfied with the pricing and their timeliness. I would definitely recommend them.

55

29-Mar-2012

I had a great experience with Family Air. My central AC broke down after 25 years of service, and I needed to replace the entire system.

Jerry Sr. was fantastic to work with throughout the process. He was thorough, honest, and courteous. His team was fast and efficient. Jerry was also huge help in navigating the permit process with State and Local inspectors.

You wouldn't expect that with this level of service, you would also get a great price. But I did, and I would highly recommend Family Air to anyone.

55

26-Jul-2010

I had a great experience with Family Air. My central AC broke down after 25 years of service, and I needed to replace the entire system.

Jerry Sr. was fantastic to work with throughout the process. He was thorough, honest, and courteous. His team was fast and efficient. Jerry was also huge help in navigating the permit process with State and Local inspectors.

You wouldn't expect that with this level of service, you would also get a great price. But I did, and I would highly recommend Family Air to anyone.

Fast, courteous, professional!

55

12-Mar-2012

I am extremely happy with Family Air's service! Workers were punctual, friendly and provided flawless and clean work.

Excellent

55

09-Mar-2012

Showed up on time everyday until the job was complete. Cleaned up everyday prior to leaving the job site. Performed as promised on every aspect of the job. Highly recommend them.

Honest, thorough and knowledgeable in Air Conditioning and Heating

55

06-Mar-2012

I have used Family Air Conditioning and Heating since 1994. Their service is excellent and honest. I have made many referrals to my family and friends and they all feel the same.

The best company I have had the pleasure to work with

55

05-Mar-2012

The work was completed and on time.

Positively Delightful, Professional, Clean, and Prompt EVERY DAY, EVERY VISIT.

55

07-Feb-2012

Originally got Family Air's name from a friend. We called them out and they were the most professional and honest. We hired them, and use their 2 times a year service they offer, and recommend them to anyone who needs anything at all to do with heating or air conditioning. All companies should be as professional, clean, prompt and just delightful to have around.

Refreshing professionalism in a world full of mediocrity

55

31-Jan-2012

Family Air is a very professional company that exhibits a thorough business acumen. I would recommend them without reservation.

Simply the best

55

26-Jul-2010

Working with Jerry at Family Air was such a great experience; I had to make a comment on this website.

Jerry and his company performed an excellent job for C&K Construction. They were on time, efficient, clean and went above and beyond to meet the specifications of our contract. They also solved unexpected problems that arose during the project, without hesitation.
Everyone that I have referred to the Family Air only have great things to say about their experience.
I will only use and/or recommend Family Air for all of my future projects.

Family Air is simply the best.

Family Air is excellent HVAC contractor

55

18-Jan-2012

Family Air installed a new system HVAC for one of our clients residential home in the valley and did a great job. These guys are professional and very skilled. If you want the job done right (the 1st time) and at a affordable cost this the company to hire. Thanks Family Air for the wonderful job!

Great Service

55

16-Jan-2012

Family Air installed my heating and AC system over 10 years ago. They did an outstanding job and the system has performed perfectly ever since. I have used them over the years for maintenance and cleaning. They are extremely professional and a top-notch company.

55

12-Jan-2012

Top rate. Response to questions. Delivered on sales promise. Installers courteous and professional.

Heat and AC Units Installation

55

11-Jan-2012

Very prompt and very clean.

Excellent service

55

10-Jan-2012

Family Air has a personal touch, their service and installation is exceptional. Would recommend them highly.

Professional job done fast and done right

55

18-Nov-2011

We had a very old furnace that quit working on a cold day. After hearing a recommendation from a friend, we called Family Air. They came out quickly, diagnosed the problem, and offered to fix the aging furnace but had concerns about how much longer it would last and how inefficient it was. We opted to replace it with a Carrier 58DLX furnace. Family Air (Jerry & Curtis) came out the next day and did a top notch professional installation of our new unit. Everything looks and works perfectly and we couldn't recommend them highly enough.

Very Helpful

55

17-Oct-2011

I would use Family Air Conditioning and Heating again. I've had problems before, but the guy that was out here got the air conditioning unit and thermostat installed without any problems. I also had a problem with the furnace that he was very helpful with also.

Excellent overall experience from diagnosis of my AC/heater problems and needs, installation, and post-installation follow up

55

08-Oct-2011

I was very satisfied with the overall experience with purchasing an AC/heater systems from Family Air.

Jerry G. came out and was very detailed and methodical in evaluating the existing AC/heater system and then explaining the possible solutions and related installation procedures. Family's pricing was the lowest of the three bids. The installation went very smoothly with the crew acting professionally and courteous to respond to any questions raised. They did miss installing a new vent in one of the rooms but the issue was remedied quickly once it was pointed out.

After the installation, Jerry G. came out and did a great job in explaining the workings of the system controls and answer any questions.
Overall, I was very satisfied with the entire experience and would highly recommend Family Air to any homeowner interested in replacing their AC/heater system.

Will highly recommend to family & friends

55

24-Sep-2011

Our air conditioner recently went out during a triple digit heat wave (of course) and we contacted Family Air for a bid. They were prompt, courteous and professional and they replaced our air conditioner & furnace which were in excess of 30 years old. The work was performed in a single day at a reasonable cost with brand name Carrier equipment. How “COOL” is that!

They got the job done.

55

21-Sep-2011

The people at Family Air Conditioning and Heating were super friendly. I called them up, and they were out to the house the next day. As soon as I was ready for them to make the repairs, they got it done fast, and correctly. Everyone was very accommodating and professional.

Basically, my heating and air conditioning system needed an overworking. I was new to the area, so didn't know anyone off hand. I asked around, and a coworker recommended Family Air. His wife had know them for a long time, and trusted them. Well, it was a good recommendation, because I received perfect service. They are worth it.

Professional, reasonable and friendly.

55

13-Sep-2011

I had another AC company check before I had Family Air Conditioning and Heating come out. The other company told me that I needed a new thermometer and a new AC. When the gentleman from Family Air came out, he was prompt, got here when he said he'd be here. He was nice and polite and explained that I needed a new AC, but only needed new batteries for the thermometer. He cleaned up when he was done. Also, Family Air was cheaper than the other company. I'd definitely use them again!

We would like to recommend Family Air Conditioning & Heating to anyone who wants a professional job.

55

06-Sep-2011

From our first visit from Family Air Conditioning & Heating to the end of the installation all the people were very professional and very clean. We are very satisfied with our new system and will always have Family Air held high in our recommendation to our friends and family.

Friendly, on time, completed work quickly.

55

22-Aug-2011

Personable. Recommended by a friend at work. Plumber advised to use a family owned company rather than a big company like XXXX. XXXX quoted almost double what this cost to repace my furnace and air.

Excellent

55

15-Aug-2011

Good service, helpfull and respectful people
I am very happy with the unit and the service.

Replacement of existing central air conditioning system and ducting

45

15-Aug-2011

I had several bids for the replacement of my existing central air conditioning system and asbestos ducting. Family Air offered the best options and pricing for my needs. They were very responsive to any questions or concerns I had. Both the asbestos removal company and Family Air were prompt, neat and professional during the installation. Family Air also arranged for all the inspections and delivered the final paperwork with all my rebates and tax credits listed. It was a pleasure doing business with Family Air.

Professional and Courteous Installation

55

13-Aug-2011

I had great service from Family Air. They have installed complete A/C/Heater unit in my house and my mother's house across the street on the same day. They completed the job on time and both system works perfectly. They were on top of getting the permits and taking care of the duct tests. I recommend using their services wholeheartedly.

Terrific job and service

55

13-Aug-2011

Great job with friendly and professional service. We were very pleased.

Great and Honest Company

55

10-Aug-2011

I would recommend Family Air to anyone. First of all they know what they are talking about and they go through a thorough process to locate the problem, which they did and eventually saved us hundreds of dollars. I'm extremely grateful and appreciative.

55

04-Aug-2011

We are fully satisfied with both A/C-Heater unit and the tankless water heater installed this year. The ductwork, installed by family air 20 years ago is still tightly sealed. Now that is good workmanship.

Excellent Service

55

02-Aug-2011

We were extremely happy with the service we received for installing airconditioning system at our home. The crew was very proficient, professional and courteous. We would have no hesitation in recommending them to any one considering to use their services.

55

02-Aug-2011

If you need ANYTHING done related to AC or heating, don't look any farther than Family Air. I can't overestimate how great our experience with them was, or what a great job they did installing our new AC/Furnace unit. Their price was very reasonable, everyone we dealt with was exceedingly friendly and helpful, and best of all, the finished product looks and works great. I wish every industry had a company like Family Air.

55

18-Apr-2011

GIARRUSSO'S are a great family to work with. They kept us informed of their status each day - and finished on time!

55

16-Apr-2011

They did very well. Left our home clean. and made sure we were happy.

55

07-Apr-2011

They did a great job overall

55

06-Apr-2011

The best deal in town. From personal service of the owner, to the professional and excellent skills of the technicians. We received three quotes and by far, Family Air had the best prices but still maintained high quality and excellent service. The installers were so clean, cared about our hardwood floors, and completely cleaned up afterwards. Made us feel they really took pride in their work and their customers.

Very Professional, Great Teamwork from the crew, Great Experience

55

01-Apr-2011

From the quote through the installation, I am very impressed with the quality of work and professionalism exhibited by the owners and crew installing my A/C. They were respectful, courteous, listened to concerns and answered all my questions. I also observed that they function as one unit with exceptional teamwork. They cared about the work they were doing and it shows with the look and quality of my job. I have already recommended them to neighbors and friends who need work on their heating and a/c units.

Family Air is an excellent company with great service!

55

31-Mar-2011

I can't say enough about Family Air. They have now helped us with replacing our AC unit and replacing our furnace and have done an excellent job with both of them. They give the best price and the best customer service. They are professional and outstanding!

Excellent all around sales and service experience.

55

29-Mar-2011

Excellent all around Sales and service experience.

Family Air is the best! They did what they promised!

25

16-Feb-2011

From start to finish, Family Air performed to the highest standards in workmanship, courtesy, and performance. They did what they promised! They are a great group to do business with. The 4 or 5 staff were reall the best. All very respectful and nice gentlemen. And the boss is a super fellow as well. Their knowledge base is tops. I save $50 on my gas bill in December from last year!! You can't beat that.

Thoroughly Professional

55

15-Feb-2011

From the initial estimate process through the final installation and inspection all was done with the utmost professionalism. Family Air was thorough in their evaluation of the existing capabilities of our heating system and provided several options for replacement and upgrade. We're delighted with the products we selected and really appreciated how fast the installation went. Thank you so much Family Air.

Good, clean, quality work.

55

14-Feb-2011

I highly recommend Family Air Conditioning and Heating. I am very happy with them. I used them previously to put in the original system I had in my kitchen. I called back for some more work and their prices were still competitive. They just did really good, quality work last time, and it was the same the second time. They are also really responsive as far as scheduling is concerned, and they do good, clean work.

Great People, Great Job

55

10-Feb-2011

Family Air is a very professional company to have do your work. They are honest and fair from the beginning of the job to the end. They show up when they say, they are neat and clean, they work around your family needs and they make sure that everything is cleaned up at the end of the day. I would not hesitate at all to recomend Family Air to anyone.

Outstanding

55

09-Feb-2011

This business is outstanding in every way. 100 customer service!

55

02-Oct-2010

I have been so impressed with this company. They are friendly, extremely professional and very responsive. It has been a pleasure dealing with them.

25

22-Sep-2010

I would probably not recommend your equipment because I find the compressor to be too noisy. Much louder than my 25 year model that I replaced.

55

11-Sep-2010

Extremely satisfied--excellent team--have already recommended to my neighbor!

55

26-Aug-2010

Very happy with the installation. Was far superior to previous vendor

55

31-Jul-2010

Extremely professional and customer driven team. First rate installation with no detail left out. I would highly recommend without hesitation Family Air to friends and others.

55

26-Jul-2010

The workmanship went beyond my expectation.

45

20-Jul-2010

I appricate the selection of components that Jerry used to produce a very energy efficient system.

55

09-Jul-2010

I felt That Gerold Giarrusso's product presentation and bid package was great. He spelled out exactly what equipment he was going to use and what the cost was to be. A turn key system. All of Family Air's employees were very respectful of my property and very professional in their work and actions. At the end of the day when they left the house was cleaner than when they arrived. This whole experience was a very pleasant one. Not only would I recommend Family Air to others, I already have.

55

19-Jun-2010

Extremely knowledgable, wonderful to work with in deciding the best system for our home. A wonderful installation crew. Very happy we chose this company...

55

24-May-2010

One of the driving reasons for choosing Family Air, beyond price, was the promptness and in depth quotation. I was impressed with the technicians and the quality of their work. They were polite, considerate and took the time to answer any questions that came up during the installation. Companies like theirs are hard to find.

35

21-May-2010

Good: as far as we can tell, everything is installed and works correctly. It's nice having the new system. There are a bunch of network cables that run close to where the old system was and new system is and they avoided damaging the cables while taking the old system out and putting the new one in. Changes to the electrical and gas supplies look reasonable. All visible elements of the system look good and it seems well secured to the roof and correctly sealed against water. Could be improved: They patched some holes in the ceiling where old vents were removed but the plaster work was not spectacular. Some pieces of insulation ended up blowing around the yard during the job and we'd have liked for them to keep on top of that better. Demo of the control panel wasn't particularly helpful.

55

18-Mar-2010

We, John & Cyndi Badalich Jr., are very happy with every aspect of this installation.

55

11-Mar-2010

Excellent communication. Kept me in the loop through the entire process. Very customer service oriented. Even offered a complimentary service plan when his primary installer took ill one day. That's going above and beyond expectations.

55

29-Dec-2009

Very Professional istallation.

55

12-Dec-2009

Our old Carrier AC lasted us nearly 40 years and Family Air was top notch.

55

10-Dec-2009

Excellent company and personnel. Would highly recommend.

55

10-Nov-2009

The organization of the work performed really impressed me.

55

28-Jun-2009

Gerry and Family Air were fantastic! We have gone through nearly a half-dozen heating and air conditioning companies over the past few years simply trying to get our system working properly or replaced with generally poor results... but these guys designed a new system, put it in and got it absolutely correct. In addition they were punctual, clean, polite, professional and informative too! A GREAT EXPERIENCE!

55

27-May-2009

Worked in a very professional manner. Every step of the process was completed as promised. It was a difficult install and they were able to over come all problems involved. All the installers worked with great consideration to the homeowners. Everything was left clean. Over all a great experience which is not always the norm but more of the exception when working with installers. Would not hesitate to recommend Family Air to anyone.

55

11-Apr-2009

Family Air is a 1st Class Operation. I would not hesitate to refer them to everyone that I know!

55

11-Apr-2009

We had an incredible experience with Family Air. They are one of the most Professional companies that we have ever had in our home.

55

25-Mar-2009

an excellent company to do business with= they are highly recommended

55

10-Oct-2008

This has been the best customer service I have ever experienced. Jerry and his team were excellent. I will definitely recommend them to my friends. Amazing job. They were very polite professional and efficient and kept my home looking clean as if no work had been done.

55

08-Sep-2008

Family Air was an extremely professional company to work with. Jerry was very thorough, listened to my needs, and made valuable suggestions. I felt their prices were more than fair compared to other competitors. The work crew was also friendly, clean, and efficient. I would HIGHLY recommend Family Air.

55

17-Jul-2008

Carrier should 'clone' Family Air...they are the most professional and knowledgeable A/C outfit I've ever dealt with...Carrier is fortunate, as they represent your product the BEST.

55

05-Jul-2008

excellent service

45

30-May-2008

Prompt, courteous and knowledgeable.

55

28-May-2008

Very happy with the professional service & friendly manner that Family air provided us with. We will highly recommend them to others. Chris & Dan Mayer

55

25-Mar-2008

As can be seen above I'm am very satisfied with the installation.

55

29-Nov-2007

Our HVAC experience, from our initial meeting with Gerry through the arrival of his son's crew and their installation of our Carrier system was the most positive home improvement experience both myself and my wife have ever had. I not only would, but have, recommended their firm and our Carrier system to several of our close personal friends who are considering the same upgrade after the holidays. Im my estimation, Gerry and at least the crew who installed the equipment at our home are one of the best kept secrets that Carrier has in their Conejo Valley arsenal. I personally do not intend to keep that secret any longer!

55

19-Nov-2007

Very knowledgeable in handling air flow problems. Had a great recommendation that no other dealers could come up with. Entire crew was customer friendly and would answer my many questions and happily satisfy my picky requests. I am a detail oriented person and was thoroughly satisfied with information and plans before the work and the outcome of the work performed, which was completed per the schedule and they showed up at the exact minute that was scheduled.

55

01-Nov-2007

Jerry and his crew were the most professional, courteous, well mannered group of individuals I have ever had the pleasure of dealing with. His crew knew their jobs and performed them above and beyond my satisfaction. Their attention to detail and their concern to do a good job was a pleasant surprise. I would recommend them to anyone who needed HVAC work done. In fact, I have already shown off their excellent work to my neighbor and he has set up an appointment with Jerry to get an estimate.

35

06-Jul-2007

When the system was first turned on. The furnace blower motor had a very noticable and annoying squeak. The service person acknowledged the sqeak was there in the blower system and he told me that hew would get back to me after he talks to the factory.

55

22-Jun-2007

I mailed a survey form in, did you not get it?

55

13-May-2007

Jerry and all the crew were fantastic

55

26-Mar-2007

What a complete pleasure to work with Family Air Conditioning. They found the problem in a 1/2 hr, which took Valley Air 1 yr and they still couldn't find the problem.

55

21-Feb-2007

I was referred to Family Air by a work associate and was so satisfied, that I referred Family Air to a friend. He also had a system installed and was very satisfied.

55

09-Dec-2006

Couldn't believe how friendly and efficient everyone was. And they were fast!!!! Dealer put new copper piping to replace the old because I was concerned of Puron leakage as the freon leaked. He did this on his expense. Plus he was at least over $1000 less expensive than a competitor, who wasn't an official Carrier dealer. He didn't nickle and dime us like the other competitor who gave us a bid.

55

09-Nov-2006

Family Air was amazing. We have 11 tons of air, 3 separate units. They're the best.

45

02-Nov-2006

First condenser installed was defective unit. Family Air and Carrier took care of replacing the unit promptly.

55

02-Nov-2006

Very friendly, careful of my belongings, made sure my dogs didn't get out.

55

26-Oct-2006

I could not ask for better service than I received from Family Air! Everyone was polite and knowledgeable, thanks to all workers.

55

19-Oct-2006

Family Air provide my home with exceptional installation service and their crew was friendly, efficient, and very clean. I would not hesitate to recommend them to friends and family.

55

05-Oct-2006

Everything was great - very friendly personnel - explained everything and answered all questions - fixed any concerns immediately.

45

28-Sep-2006

Family Air has represented Carrier in a professional manner.

55

16-Sep-2006

I don't impress easily but Family Air did! Everything from the initial sales and estimate to the final installation was done First Class. Jerry and the team at Family Air are truly among the finest group of people I've met. The final result exceeded my expectations. Simply a fantastic job! I would highly recommend Family Air!

55

14-Sep-2006

Family Air was able to have my system installed in the time I needed it. Exceptional installers and salesman, very knowledgeable, courteous, clean, and got job done in required time!

55

03-Aug-2006

Family Air is one of the best companies I have ever dealt with.

55

26-Jul-2006

Superb team, courteous and respectful of my family and my home. They played with my dog, if you saw my dog you'd understand.

55

18-Jul-2006

We are extremely pleased with our Carrier Air Conditioner and the company, 'Family Air' that installed it. Jerry Giarrusso, owner of Family Air and his crew are a credit to the Carrier name. I'll recommend Family Air to anyone.

55

29-Jun-2006

Thoroughly professional service from beginning to end of the job. Great follow up after installation.

55

29-Jun-2006

Family Air is the only Co. / Dealer / Service Co. I would consider hiring, simply because they are the best in every category.

35

15-Jun-2006

Contract included painting inside walls of utility room. Had to be reminded to paint. Paint job somewhat sloppy left behind a 200 pound cement platform for the old condenser. Left at curb.

55

01-Jun-2006

Family Air are great people and they did a great job.

55

01-Jun-2006

Family Air installed my daughter's system. I was present for the installation. I was very impressed with Family Air.

55

23-Mar-2006

Very caring to do a fine installation meeting our needs.

55

12-Jan-2006

They did the best, wonderful. Everywhere.

55

21-Dec-2005

The entire job was done with exceptional service. We give this crew a 10!

55

08-Dec-2005

Family Air was a pleasure to work with!

55

01-Dec-2005

From start to finish - neat, clean, presentable, efficient, communicable, friendly; A+.

55

01-Dec-2005

Great communication. They were fun and happy and pleasant to work with. They did everything we asked for.

55

28-Nov-2005

Family Air has a AAA rating with the better business bureau. They also had the best bid..for the same equipment. They were a pleasure to work with!

55

03-Nov-2005

Nothing. The entire job was exceptional.

55

27-Oct-2005

Very positive referrals for two previous customer that I know and trust. Was compasionate and helpful. Charged our old unit until he could install the new unit. Kept us informed of when he would be available and showed up as promised. The entire crew was great.

55

27-Oct-2005

100% satisfaction. Everything from presentation - to equipment - highly professional installation. Thank you.

55

24-Oct-2005

Family Air was exceptional from the first contact to the time they walked us through the finish product. They were the best. Thank you!

45

13-Oct-2005

My only complaint is that I had to wait almost five weeks to book the installation. Family Air, staff were great!

55

13-Oct-2005

From quotation to completion, service was professional and excellent. Looks great, works great. Thanks.

55

29-Sep-2005

All of the above.

55

22-Sep-2005

Absolutely nothing, Family Air is a superior company whom Carrier should be proud to have for a factory auth service company. Family Air provided outstanding service in all aspects of the job, a very positive experience & a company who I would recommend to anyone.

55

22-Sep-2005

Did a great job, could have explained installation of new air conditioner unit and electrical done. Did things timely.

55

08-Sep-2005

Completed the job on time and to my complete satisfaction.

55

01-Sep-2005

Perfect job and great work crew. See above.

55

01-Sep-2005

Swept dust and debris from closet access to attic. A follow up to see if everything was okay. Friendliness. Explanation of what was done. Respectful of home, being careful not to damage anything.

45

18-Aug-2005

Family air seemed to lack knowledge regarding obtaining proper permits for my particular area. Installation complete before promised. Before the hot weather started.

55

18-Aug-2005

Everything was done well. This the second system they (Fairly Air) have installed for me. Explaining the options and performance factors. Did what they promised.

55

18-Aug-2005

Five men did a great job. Friendly, courteous and paid attention to cleanliness & other details. Highly I'd recommend this company. Cleanliness and other details. I'd highly recommend this company.

55

01-Aug-2005

dealers attitudes/appearance, price, referrals very professional, job completed in a timely manner, competent employees, excellant price

55

23-Jul-2005

Personal referrals, very knowledgeable, competitive pricing.

55

27-Jun-2005

They seemed to be quite professional and trustworthy. The fact that they have more business than they can handle with almost non-existent advertising speaks well of them. I was very pleased that they put down dropcloths so that they would not track dirt into my home. The personnel were friendly and patient with my questions. I am a quality engineer, and had LOTS of questions, too.

55

11-Jun-2005

Reputation of equipment I'm very comfortable with the total installation and the quality of the equipment.

55

17-May-2005

I loved his presentation...He seemed to be so honest and sincere and not just handing me a line of B.S. They were on top of everything...they were PROMPT, very tidy and courteous

55

15-May-2005

Local, family owned company, with 20+ years experience and excellent referals/recomendations. One of the best contractors we have ever dealt with.